FAQ
How do I place my order?
To place an order:
Finish adding items to your shopping cart.
You may choose to proceed through our website checkout or via PayPal.
To continue through our website checkout, click the “Checkout” green button on the right side of the screen.
To continue through PayPal, click the PayPal button.
You will be transferred to our Customer Information page and prompted to enter:
Email address
Name
Shipping address
If you have a valid discount code, enter it in the “Discount” field on the right side of the screen and click “Apply” to calculate your discount.
Click “Continue to Shipping Method”, confirm your delivery address (if different from billing), then click “Continue to Payment Method”.
Enter your payment details. You may select the option indicating that shipping and billing details are the same, if applicable.
Once completed, click “Complete Order”. You will see an on-screen order confirmation and receive a confirmation email.
If you experience any issues during checkout, please contact us at
📧 service@soulglow-tarot.com
What if there are missing or incorrect items in my order?
If items are missing or incorrect, please contact us at
📧 service@soulglow-tarot.com
Kindly include your Order Number and a clear photo (image size under 1MB).
We will reship the correct item at no extra cost, and you may keep the incorrectly shipped item as our gift to you.
How do I know if my order was successful?
Once your order is successfully placed, you will receive an email confirmation containing your Order Number and purchase details.
I would like to change my order. What should I do?
Order changes are allowed on or before 11:00 PM (PDT, GMT -7) on the same day the order is placed.
Please contact us as soon as possible at
📧 service@soulglow-tarot.com
How do I add items to my cart?
1.Visit the product page and select your preferences.
2.Click “Add to Cart” to view your shopping cart.
3.Adjust the quantity using the “Quantity” field.
4.Continue shopping or proceed to checkout.
How do I view my shopping cart?
Click the Cart icon at the top of the page.
From there, you can update quantities or remove items from your cart.
How do I remove items from my cart?
Click the Cart icon, locate the item, and click “Remove” under the quantity field.
The cart will automatically update.
How do I change item quantities?
Click the Cart icon, find the item, and update the number in the Quantity field.
The total price will update automatically.
What browsers are recommended?
Google Chrome
Safari
Firefox
Internet Explorer
What payment methods do you accept?
We accept the following payment options:
Visa
MasterCard
American
Express
Discover
PayPal
Apple Pay
How do I pay using PayPal?
After adding items to your cart, click the PayPal button at checkout.
You will be redirected to PayPal to complete your payment securely.
How do I use a discount code?
1.Add items to your cart and click “Checkout”
2.On the Customer Information page, locate the “Discount” field
3.Enter your code and click “Apply”
4.Confirm the discount appears in the order summary
What is your return & exchange policy?
Please refer to our Return Policy page for full details.
How do I return an item?
To request a return, contact us at
📧 service@soulglow-tarot.com
What is your cancellation policy?
Order cancellations are accepted before 11:00 PM (PDT, GMT -7) on the same day the order is placed.
After this time, cancellations may no longer be possible.
Please email
📧 service@soulglow-tarot.com
Is ordering online secure?
Yes. All transactions are protected using SSL (Secure Sockets Layer) encryption to ensure the security of your personal and payment information.
Is it safe to use my credit card?
Yes. We use a secure payment gateway with AES-256 encryption to protect all transactions.
Is my personal information kept private?
Yes. All personal information is kept private and confidential.
We do not sell, rent, or share your information with third parties, except as required by law.